Qmee. I’ve been locked out since Thanksgiving

On Thanksgiving I had time to kill. I go to Qmee and the site says my account has a problem. Contact support. I email them. Told they are busy, don't email again or I go to the back of the wait. I've been on there since mid June. Is this normal? No problems until now.

Update: I just got a Email from Qmee. It was 11days since they froze my account. They told me: keep my account up to date, be honest, and not to rush the survey. I try to do all that. I'll still use the site. But as soon as I could I transferred my cash out. Just so that doesn't happen again. Be safe. Don't build up ur account and get froze.